Privacy Policy

1. What data we collect

We collect personal information only when you actively provide it, or when certain technical data is recorded automatically as you browse.

• — Contact form submissions: your name, email address, and the content of your message when you use our contact form.
• — Cookies and local storage: consent preferences stored in your browser, and analytics data if you grant permission. See our Cookie Policy for details.
• — Server logs: IP address, browser type, referring URL, and page visit timestamps, retained for up to 30 days for security and error diagnostics.
• — Service enquiries by phone or email: any details you share when reaching out to discuss a cleaning arrangement.

2. Legal basis for processing

• — Consent: analytics and personalisation cookies are processed only after you grant explicit consent via our cookie banner.
• — Contractual necessity: contact details provided in connection with a service enquiry are processed in order to respond to and fulfil that enquiry.
• — Legitimate interests: server log data is retained for short periods to maintain website security and diagnose technical problems.

3. How we use personal data

• — Responding to messages and enquiries you send us.
• — Arranging and managing cleaning service visits where a service agreement has been made.
• — Understanding how the website is used, in order to improve its content and usability — only with your cookie consent.
• — Maintaining the technical security and integrity of the website.
• — We do not use personal data for unsolicited marketing communications.

4. Data sharing and third parties

Prism Mesh Zone does not sell personal data. We share data only in the following limited circumstances:

• — Analytics providers: if you consent to analytics cookies, anonymised usage data may be processed by a third-party analytics service. No personally identifiable data is shared in this way.
• — Hosting and infrastructure: our website is hosted on infrastructure provided by a third-party host. Server logs may be stored in their systems under appropriate data processing agreements.
• — Legal obligations: we may disclose personal data where required by law or a valid legal request from a competent authority.

5. How long we keep data

• — Contact form enquiries: retained for up to 12 months, then deleted unless an ongoing service relationship exists.
• — Service arrangement records: retained for the duration of the arrangement and up to 3 years afterwards for accounting and legal purposes.
• — Server logs: 30 days, then automatically purged.
• — Cookie consent records: stored locally in your browser until you clear them or update your preferences.

6. How we protect your data

• — All data transmitted between your browser and this website is encrypted via HTTPS/TLS.
• — Access to contact information and service records is restricted to team members with a legitimate need.
• — We do not store payment details. No financial data passes through this website.
• — In the event of a data breach that affects your rights, we will notify you and, where required, the relevant supervisory authority within the timeframe prescribed by applicable law.

7. Your rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

• — Right of access: you can request a copy of the personal data we hold about you.
• — Right to rectification: you can ask us to correct inaccurate information.
• — Right to erasure: you can request deletion of your data where there is no longer a legal basis for retaining it.
• — Right to portability: you can request a copy of data you provided to us in a structured, machine-readable format.
• — Right to object: you can object to processing based on legitimate interests, or withdraw consent at any time where processing relies on consent.

To exercise any of these rights, please use our contact page. We will respond within 30 days.