Terms and Conditions

1. Definitions

• — "Prism Mesh Zone" refers to the cleaning service business operating from 2-8-19 Hondori, Naka-ku, Hiroshima.
• — "you" / "the client" refers to the individual or organisation using this website or engaging with our services.
• — "services" refers to the cleaning and maintenance services offered by Prism Mesh Zone as described on this website.
• — "agreement" refers to any written or email-based confirmation of a service arrangement between you and Prism Mesh Zone.

2. User conduct and obligations

By using this website or engaging our services, you agree to the following conduct requirements:

• — You must provide accurate and truthful information when contacting us or entering into a service arrangement.
• — You must treat our staff with respect. Any conduct that endangers or demeans a member of the team may result in termination of the service arrangement without refund.
• — You are responsible for informing us of any conditions at your premises that may present a health or safety risk to our team.
• — Services are for personal or organisational use only. You may not resell, sub-license, or commercially exploit our services without written consent.
• — You must be of legal adult age (18 years or over) to enter into a binding service agreement with us.

3. Prohibited activities

The following activities are prohibited in connection with this website and our services:

• — Providing false premises access details that result in wasted attendance.
• — Attempting to gain unauthorised access to back-end systems or to extract client data from this website.
• — Using this website to distribute malware, phishing content, or any other harmful material.
• — Impersonating Prism Mesh Zone or any of its staff in any context.

4. Indemnification

You agree to indemnify and hold harmless Prism Mesh Zone and its team members against any claims, losses, liabilities, or expenses (including reasonable legal costs) arising from:

• — Your breach of these Terms and Conditions.
• — Information you provided that was inaccurate, misleading, or incomplete.
• — Any third-party claims arising from your use of our services at your premises.

5. Disclaimers and warranties

• — This website is provided on an "as available" basis. We make no warranty, express or implied, regarding its suitability for any particular purpose.
• — We do not guarantee that the site will be free from errors, interruptions, or security vulnerabilities at all times.
• — Service descriptions are provided in good faith but may not represent every detail of a given attendance.

6. Limitation of liability

• — Prism Mesh Zone's total liability for any claim arising under these terms is limited to the value of the service directly at issue.
• — We are not liable for indirect, consequential, or incidental losses including loss of income, data, or opportunity.
• — Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

7. Force majeure

Prism Mesh Zone shall not be liable for any failure to perform its obligations where that failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, epidemic or pandemic conditions, transport disruption, or civil unrest. In such circumstances we will make every reasonable effort to reschedule or adjust the affected service.

8. Dispute resolution

• — In the event of a dispute, we ask that you contact us in the first instance so that we can try to resolve the matter informally.
• — These Terms and Conditions are governed by the laws of Japan. Any unresolved dispute shall be submitted to the jurisdiction of the courts of Japan.
• — If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

9. Modifications to these terms

We may revise these Terms and Conditions at any time by posting an updated version on this page. Material changes will be communicated where we have contact details for you. Continued use of the website or services after any revision constitutes your acceptance of the updated terms.